XplorPay Empower program FAQs for CB clients using surcharging
Welcome to Xplor Pay’s FAQ guide on attestation for the Empower Pricing Program. This FAQ covers common questions related to the implementation of the $49.95 monthly Non-Recertification Fee for not signing, starting April 1st, 2025.
Empower program attestation FAQs
What is the policy change regarding Empower Pricing Program compliance?
Starting April 1st, 2025, Xplor Pay implemented a $49.95 monthly Non-Recertification Fee for not signing or staying compliant with the Empower Pricing Program. To avoid the Non-Recertification Fee, you must sign and understand how to stay compliant with the Empower Program plan.
Why is compliance necessary?
Compliance is not only a requirement but also ensures a smooth and uninterrupted experience for your business. Major card brands have heightened their enforcement of compliance regulations. Certification helps safeguard businesses from hefty fines.
Where can I find more information?
More details are available on the Xplor Pay website at xplorpay.com/certification.
What is recertification and how does it work?
Merchants are responsible for recertification of attestation twice a year or as requested. Failure to do so will result in a monthly Non-Recertification Fee of $49.95.
How can I check my certification status?
If you have an active or upcoming Empower pricing plan, you can easily check your certification status on your Merchant Portal dashboard by visiting my.xplorpay.net.
How can I attest to compliance?
If you are on an active Empower pricing plan, you can confirm your compliance and understanding by clicking the link on your dashboard. If you have difficulty accessing the Merchant Portal, please reach out to the support team at 866.435.0666.
What if I am planning to switch to an Empower pricing plan in the future?
If you are planning to switch, you can confirm your understanding of compliance by signing before the new plan kicks in.
What about those who changed plans?
This requirement also applies to merchants who switched to Empower from a different pricing plan.
Is there a grace period for new plans?
Yes, there is a 30-day grace period for confirming your understanding of compliance when your new Empower plan starts.
What happens if I do not re-attest within 6 months?
If you miss re-attesting after 6 months, you will be considered non-compliant and will incur the $49.95 monthly Non-Recertification Fee until you complete the re-attestation signing.
How do I know if I am staying up to date with certification?
Once you have attested to compliance, you will see an updated expiration date on your Merchant Portal dashboard.
What are the compliance rules for cash discount, surcharging, convenience fees, and service fees?
Detailed rules for each category, including displaying signage, disclosure to cardholders, and specific conditions for each fee type can be found at xplorpay.com/attestation. The card brands’ regulations can be found on their respective websites and on xplorpay.com/attestation.
How can I get support or ask questions?
Contact Xplor Pay’s dedicated support team at 866.435.0666 (Option 1) or email customersupport@xplorpay.com.
