QuickBooks Online - connection lost
What Happened?
It has come to our attention that a significant number of our Quickbooks Online users have had the connection between their QB Online company profile and their ConnectBooster portal invalidated. Our engineers are presently working to determine the root cause of this lost connection, but immediate corrective actions have been identified.
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Update 1: It is believed the disconnection is an unexpected result of changes made in accordance with recommendations provided by the Intuit Integration Partner team in a recent review. Our engineers are reviewing options for targeted redaction of the offending code.
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Update 2: Testing of corrective code changes is ongoing. The changes will be delivered automatically to all portals upon successful test completion.
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Update 3: Testing has completed successfully and the corrections have now been rolled out to all portals.
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Final Update: Analysis of this incident has determined it was caused by a error response condition having been returned by a user's Quickbooks Online company profile. According the Intuit documentation, this error response should only have occurred if the Quickbooks Online account holder had opted to remove ConnectBooster as an allowed integration to their company profile. It was determined this documentation was incomplete and the same error could be returned as a result of broader network traffic challenges. Our engineers have now removed this failure scenario and replaced the mechanism by which ConnectBooster confirms the ongoing validity of it's connection to a Quickbooks Online company profile.
NOTE If your portal is still not syncing successfully with Quickbooks Online, the process below must be followed to restore connection.
Does this pertain to me?
This issue is only relevant for those who utilize Quickbooks Online as their accounting system of record.
If you use QB Online, you may check if your portal has been affected under:
Integrations + Sync History
If you do not see successful syncs with Quickbooks Online within the last 3 hours, follow the steps below to restore your connection.
To correct:
Log in to your mycompanyprefix.connectboosterportal.com/admin
Navigate to Integrations
Click on the QuickBooks Online integration card.
Click "Enable Sync" at the bottom left of the expanded integration card.
Next, select “Connect to QuickBooks”
Enter your QuickBooks credentials
Once logged in, you will see an Authorize button in Blue at the bottom right of the page. Click this and you will be redirected back to your ConnectBooster portal.
